Refund policy

Dont Diss Me Enterprises LLC — Shipping, Returns & Order Issues

These policies apply to all print-on-demand merchandise (apparel, swimwear, prints, accessories) sold through the Dont Diss Me Enterprises LLC Shopify store and fulfilled by Printful. Loop Talismans and other handmade, one-of-a-kind pieces are covered separately at the bottom — those items are final sale.

Shipping Policy

All Dont Diss Me Enterprises LLC merchandise is printed and shipped on demand — nothing sits in a warehouse waiting for you, which means your order is made specifically when you place it.

Production & Shipping Times

Production typically takes 2–7 business days depending on the item.
Shipping times vary by product and destination and are shown at checkout.
You'll receive a shipping confirmation email with tracking information as soon as your order leaves the print facility.

Double-Check Your Address

Since every order is made to order, we can't reroute a package once it's shipped. Please make sure your shipping address is complete and correct at checkout — including apartment/unit numbers and a ZIP code that matches your city.

Delays

Occasionally, shipping may take longer than the estimated timeframe due to high order volume, customs processing, or carrier delays. If your order is running behind, please check your tracking link first. If there has been no movement for an extended period, contact us and we'll look into it.

Returns & Order Issues

Because every piece is made specifically for you, we can't accept standard "I changed my mind" returns the way a store selling pre-made inventory can — but if something is genuinely wrong with your order, we've got you covered.

Our merchandise is printed and fulfilled by Printful, our production partner. When an issue occurs, we coordinate with Printful behind the scenes to resolve it. That's why we ask for photos and a bit of information about the issue up front so we can process your request as quickly as possible.

You'll receive a confirmation email once we've received your request, and we aim to respond to every return or replacement inquiry within 24 hours.

Quick Reference

Return window: 30 days from delivery (or from the estimated delivery date for lost packages)
Eligible for free replacement: Damaged, misprinted, or mislabeled items; wrong item/design/color sent; confirmed lost-in-transit orders
Not eligible for refund/return: Buyer's remorse, wrong size ordered, or items without photo documentation of the issue

1. Order Returned to Sender

If a carrier can't deliver your package — for example, because of an incorrect address, an unclaimed package at a pickup point, or a refused delivery — it may be sent back to our fulfillment facility, where it is held for 30 days at no charge.

What happens: We'll contact you to confirm your correct shipping address.

Reshipping: Once your address is confirmed, we're happy to send your order back out. Since our fulfillment partner charges us for reshipments, reshipping costs are the customer's responsibility in these cases.

Unclaimed orders that are not reshipped within 30 days may be donated to charity.

2. Item Arrived Damaged or Mislabeled

Every order goes through quality control before it ships, but mistakes can occasionally happen during production or transit.

What to do: Email us within 30 days of delivery with a clear description of the issue and clear photos showing the damage or mislabeling.

What we'll do: Once the issue is confirmed, we'll send a free replacement at no additional cost to you.

3. Wrong Item, Design, or Color Received

If a fulfillment error means you received the wrong product, design, or color, we'll work to correct the issue.

What to do: Email us within 30 days of delivery with photos of the item you received.

What we'll do: Once the issue is confirmed, we'll process a free replacement.

4. Order Lost in Transit

All orders ship with tracking, although tracking update frequency can vary by carrier.

If tracking shows no movement for an extended period: Let us know no later than 30 days after the estimated delivery date, and we'll investigate the shipment. If the order is confirmed lost in transit, we'll send a replacement at no charge.

If tracking shows "delivered" but you don't have it: Please check with neighbors, household members, or your local post office first. Carriers occasionally mark packages as delivered a day or two before they actually arrive, or a package may have been delivered to a nearby address.

Replacements for packages marked as delivered are handled on a case-by-case basis and are not automatically covered.

5. Wrong Size Ordered

Since every item is made to order, a size exchange requires producing an entirely new piece. We're not able to offer exchanges or refunds for sizing errors.

We strongly encourage customers to review the size chart and fit information provided on each product page before placing an order. Every product page includes sizing information to help you select the correct size.

6. Buyer's Remorse

If you simply changed your mind or the item isn't quite what you pictured, we're not able to offer a refund. Since the item was custom-printed specifically for your order, it cannot be restocked or resold.

Loop Talismans & Handmade / Limited-Edition Pieces

Loop Talismans and other handcrafted, one-of-a-kind pieces are made individually by hand rather than through print-on-demand.

All sales on these items are final — no returns, exchanges, or refunds are offered due to their handmade and one-of-a-kind nature.

If a Talisman or handmade item arrives damaged in transit, please email us within 30 days of delivery with photos of the damage and its packaging, and we'll work with you on an appropriate resolution.